Tech information

• To unlock the wheel using a mechanical key, move it left and right until the contact turns on. For a Bluetooth key, move the key case away from electronic devices, and ensure the key is inside the vehicle with all doors closed.
• When starting an automatic transmission, ensure all doors are closed, push the brake pedal, and make sure the gear shift knob is in P or N. Then, turn the key or push start depending on the car's equipment.
• For robotized transmission, close all doors, press and hold the brake pedal, ensure the gear shift knob is in N, and then turn the key or push start depending on the car's equipment.
• When starting a manual transmission, ensure all doors are closed, push and hold the clutch pedal, put the gear shift knob in neutral, and then turn the key or push start depending on the car's equipment.
• If the vehicle does not turn on after these actions, check for any messages on the dashboard or instrument panel. If the car battery may have drained, try jump-starting the vehicle instead of trying to push-start it or putting it in gear. These actions could cause significant and costly damage. If the vehicle still won't start, contact technical support for assistance.

All ATET vehicles are equipped with a sticker of suitable type of fuel (E95 or Diesel). For additional visibility there is also a mark on the inside part of the fuel tank cap. Make sure you have turned off the rental car engine before charging fuel.

The Renter must return the vehicle with the full tank filled with the same type of fuel that was in the vehicle at the beginning of the rental period. If the Renter returns the vehicle without a full tank, then an additional cost of refilling service will be added.

The cost of refilling service is 30,00€ + the cost of missing fuel.

All ATET vehicles are equipped with a sticker of suitable type of fuel (E95 or Diesel). For additional visibility there is also a mark on the inside part of the fuel tank cap. 

In case of refilling the vehicle with wrong type of fuel extra cost will apply.

The cost of incorrect refueling is total of following:

• Administrative cost (70,00 €)
• The cost of full tank of fuel
• The cost of possible repairs due to the resulting damage

It is forbidden to smoke in all ATET rented vehicles. All vehicles are also equipped with a sticker on smoking prohibition sign. In case ATET finds traces, evidence of smoking in the rented vehicle then an additional cost of smoking fee will be included, in the amount of 180 €

If you happen to misplace your car keys, kindly get in touch with our technical support team who will assist you in arranging the delivery of a spare key to your current location. They will also inform you about any additional costs that may be incurred during the drop off of the vehicle.

All additional information available under Terms and conditions.

If you happen to misplace your car documents, kindly get in touch with our technical support team who will assist you. They will also inform you about any additional costs that may be incurred during the drop off of the vehicle.

All additional information available under Terms and conditions. 

All customers that think they have forgetten some personal belongings in the rented vehicle or any of ATET offices should first call ATET customers service on +386 1 320 82 30 or write an email to ask if there is something stored in the lost and found.

Please note ATET shall not be liable for any loss or damage to the Renter's property stored in or upon the rented vehicle, service vehicle or in Atet's office. The Renter and any additional driver is also primarily responsible for all third party property damage arising from the use and operation of the vehicle during the rental period. Third party property loss or damage is not insured in the vehicle liability policy. 
The Renter waives any coverage claims against Atet which may result from any third party loss or damage.

In need of assistance please contact our Operations department on operativa@atet.si or call on +386 30 313 313.