Technical information

What if I can not start the car?

• To unlock the wheel using a mechanical key, move it left and right until the contact turns on. For a Bluetooth key, move the key case away from electronic devices, and ensure the key is inside the vehicle with all doors closed.
• When starting an automatic transmission, ensure all doors are closed, push the brake pedal, and make sure the gear shift knob is in P or N. Then, turn the key or push start depending on the car's equipment.
• For robotized transmission, close all doors, press and hold the brake pedal, ensure the gear shift knob is in N, and then turn the key or push start depending on the car's equipment.
• When starting a manual transmission, ensure all doors are closed, push and hold the clutch pedal, put the gear shift knob in neutral, and then turn the key or push start depending on the car's equipment.
• If the vehicle does not turn on after these actions, check for any messages on the dashboard or instrument panel. If the car battery may have drained, try jump-starting the vehicle instead of trying to push-start it or putting it in gear. These actions could cause significant and costly damage. If the vehicle still won't start, contact technical support for assistance.

Do I need to return the car with a full tank?

Yes, unless prepaid fuel is selected.

How do I know which type of fuel does the rental car need?

All ATET vehicles are equipped with a sticker of suitable type of fuel (E95 or Diesel). For additional visibility there is also a mark on the inside part of the fuel tank cap. Make sure you have turned off the rental car engine before charging fuel.

The Renter must return the vehicle with the full tank filled with the same type of fuel that was in the vehicle at the beginning of the rental period. If the Renter returns the vehicle without a full tank, then an additional cost of refilling service will be added.

The cost of refilling service is 30,00€ + the cost of missing fuel.

What if I have filled the rented car with wrong fuel?

All ATET vehicles are equipped with a sticker of suitable type of fuel (E95 or Diesel). For additional visibility there is also a mark on the inside part of the fuel tank cap. 

In case of refilling the vehicle with wrong type of fuel extra cost will apply.

The cost of incorrect refueling is total of following:

• Administrative cost (70,00 €)
• The cost of full tank of fuel
• The cost of possible repairs due to the resulting damage

Is it allowed to smoke in the car?

It is forbidden to smoke in all ATET rented vehicles. All vehicles are also equipped with a sticker on smoking prohibition sign. In case ATET finds traces, evidence of smoking in the rented vehicle then an additional cost of smoking fee will be included, in the amount of 180 €.

Do I need to return the rented car with a full tank of fuel?
Fuel is not included in the rental price. The rented vehicle is usually delivered with a full tank of fuel that is prescribed for the particular type of vehicle.

The renter is obligated to return the vehicle to Atet d.o.o. with a full tank of the appropriate fuel for the vehicle type. Otherwise, the renter will be additionally charged for the cost of refueling the vehicle's tank to full capacity.

The cost of refueling service is 30.00€ plus the cost of the missing quantity of fuel according to the current price list.

Where can i find information on suitable fuel type for rented car?

Each vehicle is equipped with a sticker of suitable fuel located on the car dashboard as well as on the door of fuel tank. At time of pick each renter also receives information on suitable fuel for rented vehicle from ATET represantative.

How do I contact technical support at ATET?

In need of assistance please contact our Operations department on operativa@atet.si or call on +386 30 313 313.