Devova ulica 6a
Ljubljana
1000
SLOVENIJA
sales@atet.si
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Frequently asked questions

WHAT DO I NEED

  • A valid identification card/ passport,
  • Valid driver's license for all named drivers. Driver's licenses printed in non-Roman alphabet (Arabic, Chinese, Cyrillic, etc.) must be accompanied by an international driver's license as well as for non EU residents. 
  • Credit Card (Visa, Mastercard, American express) on the name of the renter. If you do not have a credit card then a card that has an option of reservation of the funds (blocking the funds) is also acceptable.

 

 

Students who are studying in Slovenia only need:

  • Valid identification card/ passport,
  • Valid drivers license
  • valid Student Card from their university in Slovenia

WHAT IS INCLUDED?

The price you see when making a booking online includes:  

 

  • Unlimited Mileage
  • Basic Insurance with responsibility of the renter 
  • One additional driver
  • Cross Border Car

 

Please note that the usage of Slovene vignette is not automatically included when making a booking online but we include it in every rental, the additional charge is:

 

  • 3,00 eur / day or maximum amount of 18,00 eur if rental is longer than 6 days.
  • 6,00 eur / day for vans in category F and F1 or maximum amount of 48,80€ if rental is longer than 8 days.

 

From 15.11. until 15.3. winter regulations apply in Slovenia and additional product WINTER PACKAGE is included in all rentals. The additional charge is 5,00€ per day (Erasmus students 2,50€ per day) and the maximum charge is up to 10 rental days - even if the rental period is longer than 10 days. More informations regarding winter package below.

 

 

Example of booking process below (information on what is included marked with yellow):

WHAT IS WINTER PACKAGE?

Winter package includes everything you need for a safe drive. It consists of quality winter tyres, which are the most important part of the vehicle. Most drivers know that snow and ice can dramatically affect their safety on the road. Steering, acceleration and braking are more difficult as normal tyres have less grip in these conditions. However, it is not just these extreme wintry conditions which can reduce your safety on the road. Even cold, damp roads can dramatically affect the performance of tyres, leading to an increased accident risk.

 

Winter package is additionally charged between 15.11. and 15.3. (winter season).

  • Price: 5,00€ per day (for Erasmus students 2,50€ per day). Maximum charge is for 10 rental days.

 

Winter package also includes: ice scraper, fluid against freezing of windshield and the usage of slovene vignette.

 

Check all informations and advices for driving in winter time: https://www.atet.si/en/winter-tyres-and-road-assistance 

PICK UP OF THE VEHICLE OUT OF WORKING HOURS?

Out of hours pick up of the vehicle is possible if it is previously agreed on and confirmed from ATET.

Pick up out of the working hours is additionally charged in the amount of 30,50 eur.

 

Working hours of ATET Rent a Car offices (Ljubljana, Maribor, Koper):

  • MON - FRI: 08:00 - 18:00
  • SAT, SUN and HOLIDAYS: 08:00 - 13:00

 

Ljubljana Airport: 

  • MON - SUN and HOLIDAYS: 08:00 - 22:00

 

If you are picking up the vehicle on Ljubljana Airport, please enter your flight number when making your booking online or sendin a query, so our agents will be able to monitor the flight for any possible delays.

 

Even if the flight is late our agent will wait for the renter, but out of hours pick up will be additionally charged in the amount of 30,50 eur. 

 

INSURANCE AND LIABILITY

All rented vehicles include basic insurance with renters responsiblity - the amount up to which the renter is responsible for the vehicle depends on selected category of the vehicle. (Read more in Terms and Conditions, Section IX. Insurance and Liability https://www.atet.si/en/About-Atet/Terms-and-conditions )

 

Renter has a possibility to add additional insurance / Excess Protections (SCDW), which reduces the responsibility of the renter to 0,00 EUR in case of damage. Excess Protection / SCDW is additionally charged and the amount depends on selected category of the vehicle. 

 

  • Category A - VW UP or similar = 10,00€ / day
  • Category A1 - Renault Clio SW or similar = 10,00€ / day
  • Category B - VW Polo or similar = 10,00€ / day
  • Category B1 - Renault Clio dci or similar = 15,00€ / day
  • Category B2 - Seat Ibiza SW or similar = 15,00€ / day
  • Category B3 - vw Polo avtomatik or similar = 10,00€ / day 
  • Category C - VW Golf or similar = 15,00€ / day
  • Category C1 - VW Golf automatic or similar = 15,00€ / day
  • Category C3 - VW T-Roc or similar = 18,00€ / day
  • Category D - Škoda Octavia Combi or similar = 18,00€ / day
  • Category D1 - VW Touran or similar = 18,00€ / day
  • Category E - VW Passat or similar = 20,00€ / day
  • Category E1 - VW Passat SW or similar = 20,00€ / day
  • Category E2 -.VW Passat automatic or similar = 20,00€ / day
  • Category F - VW Transporter or similar = 20,00€ / day
  • Category F1 - VW Crafter or similar = 20,00€ / day
  • Category G - VW Sharan or similar = 20,00€ / day
  • Category G1 - Audi A6 or similar = 30,00€ / day
  • Category G2 - VW Multivan or similar = 30,00€ / day

 

  • Category H - Audi A8 or similar - only RCDW is possible (Reduced Excess) = 15,00€ / day

 

(Read more in Terms and Conditions, Section IX. Insurance and Liability https://www.atet.si/en/About-Atet/Terms-and-conditions )

 

If you want to include Excess Protection to your booking, please write that in the comment box during your booking process. Our Reservation's Centre will then modify your Inquiry and send your confirmed reservation to the email address you have provided.

 

 

With added Excess Protections you have less worries. In case someone scratches the vehicle on the parking lot, in time of your absence, you are not responsible for the caused scratche/ damage, since Excess Protection will cover the damages made on the body of the car. 

 

Excess Protection/ SCDW does NOT COVER below mentioned damages:

 

  • damage inside the vehicle and engine sump.
  • tires, windscreen wipers, decorative covers, underrcarriage and aerial damage
  • when driving under the influence of alcohol, sleeping pills, tranquilizers, drugs, where driving is not recommended, barbiturates and other narcotics
  • while not taking good care of the vehicle or while damaging it on purpose
  • if the Renter appears without a valid driving license at the time of damage being done
  • if the damage results from ignorance of the terms set forth in Article II of these Terms and Conditions
  • if the damage to the vehicle occurs in the areas not covered by the vehicle's insurance policy, and which are listed therein
  • in other cases as mentioned in the insurance policy.

 

Every renter has an option of including additional WUG Protection as well, which is additionally charged in the amount of 10,00€/ day ( applies for all car categories in car fleet). 

 

WUG Protection covers:

 

  • damages on tires
  • damages on windows
  • damages on undercarriage

 

 

In all the situations listed above, the Renter shall be responsible for the costs of the damage done to the vehicle.


Atet reserves the right to look for, investigate any damage to the vehicle to during a period of three working days after the end of the rental, and charge the Renter therefor. 
The Renter must cover any difference between the expenses for the damage to the vehicle and the maximum policy insurance amount for that damage to the vehicle.

PAYMENT METHODS

Payment is made upon the pick up of the vehicle in the amount of rental costs + deposit (informations about the deposit in next section below)

 

We only accept Credit Cards (Visa or Mastercard) or a Card that has an option of reserving/ blocking the funds on it.

 

Please contact your bank to see if your Card will be suitable.

 

The name on the credit card needs to be the same as the primary driver of the rental car.

If you book and pay for the car for in advance you will need to make sure that the credit card that you paid with is present when you pick up the vehicle as well as the owner of the card.

DEPOSIT

Deposit varies and it depends on selected car group (different excess by groups).

 

  • Excess varies depending on selected group from 800,00 – 2500,00 eur.
  • Excess means that the renter is responsible for the vehicle up to the written amount in case of damage.

 

On your Credit Card (Visa or Mastercard) a reservation of funds would be made upon the pick up for the amount of: rental costs + excess.

 

  • Deposit made on your Credit Card is lower if SCDW/ Excess Protection is included: rental costs + 300,00 – 500,00 eur deposit.

 

Excess Protection/SCDW – Full Insurance, is additionally charged per day and the amount depends on selected car group.

 

You can also find information about Excess and Excess Protection in our Terms and Conditions, at section about Insurance and Liability: https://www.atet.si/en/About-Atet/Terms-and-conditions 

 

If you are an Erasmus student:

 

  • With Excess Protection - SCDW (fully insured car), with 0 EUR Excess, your deposit would be 50,00 EUR. 
  • Without Excess Protection – SCDW, your deposit would be 800,00 EUR.

 

For all customers that are not Erasmus students:

 

  • With Excess Protection - SCDW, with 0 EUR Excess, deposit would be 200,00 - 300,00 EUR.
  • Without Excess protection - SCDW, deposit would be between 800,00 – 2500,00 EUR

 

Deposit is made on a Credit Card upon the pick up - the amount is blocked and when the vehicle is returned we only charge the amount of rental costs and the rest is released from our side. Please note that normally it takes your bank from 7-14 days to release the funds back on your account.

 

You can get a Quote with a calculation on our websites (links below):

 

-           Erasmus students: https://www.atet.si/en/erasmus

-           All customers: https://www.atet.si/en/

 

IS IT POSSIBLE TO DELIVER A CAR ON OTHER LOCATION?

It is possible to deliver the vehicle to location other than one of our offices. When making a booking online please write in the comment box the location where you would like to pick up the vehicle.  

 

It is also possible to deliver the vehicle in countries other than Slovenia. There is no distance limitations but please note that this is additionally charged. The additional cost depends on desired location and the information is given before confirming the booking from our Reservation's Centre.

 

More informations: sales@atet.si 

CAN I VISIT OTHER COUNTRIES DURING MY RENTAL?

It is possible to drive abroad with our rental car, since we include a Cross Border Card in all our rentals free of charge.

 

There are some exceptions. Currently it is not possible to take our rental car in the countries below:

 

   

  • Albania
  • Armenia
  • Azerbaijan
  • Belarus
  • Bulgaria
  • Estonia
  • Georgia
  • Greece
  • Kazahstan
  • Kosovo
  • Kyrgyzstan
  • Latvia
  • Lithuania
  • Moldova
  • Russia
  • Romania
  • Tajikistan
  •  Tajikistan
  • Turkmenistan
  • Turkey
  • Ukraine
  • Uzbekistan

 

 

There are no time limits, customer is only obligated to bring the vehicle to our office to check it after 30 days and/or to fill the report of condition and driven kilometers.

 

  • Maximum charging period is 30 days.
  • There is no additional charge for driving abroad.

WHAT IS YOUR FUEL POLICY?

ATET provides a vehicle with a full tank and the vehicle should return in the same condition as well. Renter can return the vehicle with an empty or half empty fuel tank but in this case the missing fuel will be charged as well as refilling service, in the amount 16,40€ + VAT. 

 

More informations and conditions regarding fuel in our Terms and Conditions under section VI. Fuel: https://www.atet.si/en/About-Atet/Terms-and-conditions 

CAN I CANCEL MY RESERVATION?

Cancelation or modification of existing confirmed reservation is possible without having to pay any additional cancelation/amendment fee.

 

If a reservation with a different pick up location (other than our offices) is canceled the same day or if the vehicle is already waiting for the customer, then charge for one day rental + costs of delivery will be made.

* It applies for reservation's where preauthorization before pick up date is required

 

Contact us on sales@atet.si or 00386 1 320 82 30 / 00386 30 313 313 for all cancelations or modifications

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